The BMC FootPrints integration is a Bomgar Middleware Engine plugin. Prerequisite Installation and Configuration However, ifpolling is used instead of outbound events, thenthis port does not have to be open. The Bomgar Middleware Engine server receivesoutbound events from the appliance. Outbound From Inbound To TCP Port # Purposeīomgar MiddlewareEngine Server BMC FootPrints 443ĪPI calls from the Bomgar Middleware Engineserver.īomgar MiddlewareEngine Server Bomgar Appliance 443īomgar Appliance Bomgar MiddlewareEngine Server8180 (default)
The following network communication channels must be open for the integration to work properly. L Bomgar Remote Support: 14.x and newerl BMC FootPrints: 11.x
#BOMGAR JUMP CLIENT PORTS SOFTWARE#
Prerequisites for the Bomgar Remote Support Integrationwith BMC FootPrints 11To complete this integration, please ensure that you have the necessary software installed and configured as indicated in thisguide, accounting for any network considerations.
#BOMGAR JUMP CLIENT PORTS PLUS#
O Chat Transcript (including files transferred, special actions, and other events)o System Information (General section plus other select details such as disk, memory, and network)o Session Noteso Surveys (customer and representative)o Links to Session Recordings L At the end of a session, the incident can be updated with the following information: These sessions are linked to the incident in BMC FootPrints. From within FootPrints, you can Jump to apinned Jump Client or perform a Local Jump. L A Bomgar Jump session can be initiated from the BMC FootPrints interface. This session is linked to the incident in BMCFootPrints. L A Bomgar support session can be initiated from the BMC FootPrints interface. The BMC FootPrints integration with Bomgar Remote Support provides the following functionality: This document describes the installation and configuration of theBomgar Remote Support integration with BMC FootPrints. Service desks and customer support organizations using BMC FootPrints 11 can integrate with Bomgar to improve service levels,centralize support processes, and strengthen compliance. For moreinformation, contact Bomgar sales. You must purchase this integration separately from both your Bomgar software and your BMC FootPrints solution. TC: īomgar Integration with BMC FootPrints 11 BOMGAR and the BOMGAR logo are trademarks of Bomgar Corporation other trademarks shown are the property of their respective owners. Import Bomgar Session Data into Ticket 17ĬONTACT BOMGAR | 866.205.3650 (US) | +44 (0) 1628 480 210 (UK/EMEA) BOMGAR.Bomgar Corporation. Use Cases for the BMC FootPrints 11 Integration with Bomgar Remote Support 17 Test Settings and Generate HTML Content 12įinish Configuring BMC FootPrints 11 for Integration with Bomgar Remote Support 13 Prerequisite Installation and Configuration 4Ĭonfigure BMC FootPrints 11 for Integration with Bomgar Remote Support 5Ĭonfigure Bomgar for the BMC FootPrints 11 Integration 7Ĭreate an API Service Account - Bomgar 16.1 and Earlier 7Ĭreate an API Service Account - Bomgar 16.2 and Later 8Ĭonfigure the BMC FootPrints 11 Plugin for Integration with Bomgar Remote Support 10
Prerequisites for the Bomgar Remote Support Integration with BMC FootPrints 11 4
TC:īMC FOOTPRINTS 11 INTEGRATION WITH BOMGAR REMOTE SUPPORTīomgar Integration with BMC FootPrints 11 3 BMC FootPrints 11 Integrationwith Bomgar Remote SupportĢ018 Bomgar Corporation.